KSS Incidents 31 January - 9 February 2020
Dear KSS Clients
The impact of load shedding on your home and business security.
Please see the end of this crime report for some important information relating to load shedding and the impact on your alarm system and batteries.
Telegram App – the future of effective communication
KSS will be adopting a new alarm system communication platform from March 2020. More information will be sent out to clients in the next few weeks. In the interim, please download the Telegram App from the Android or Apple stores.
The UCSI network of gantry mounted SNIPR CCTV cameras continues to have a positive impact on crime in our communities.
Incident summary (crime and other)
There were 6 incidents in Howick. There were 2 incidents in Merrivale. There was 1 incident in Hilton.
KSS Incidents 31 January – 9 February 2020
31 January 2020 10:30 Amber Ave (Howick) The KSS Control Room were advised that a garden table had been stolen.
31 January 2020 16:00 Main Street (Howick) The KSS Control Room were advised that a suspect had stolen an item and the fled the scene. A KSS Response unit was dispatched and patrolled the area.
1 February 2020 14:02 Lawton Road (Howick) The KSS Control Room were advised that a truck had driven over a small street light and then fled. The client required assistance. A KSS Response unit was dispatched. The KSS Officers reported that they located the truck and that the driver was under the influence of alcohol. SAPS were advised and a case was opened.
3 February 2020 15:55 Umngeni Avenue (Howick) The KSS Control Room were advised about a positive break-in. A KSS Response unit was dispatched. The KSS Officers reported that a bicycle had been stolen from a garden shed. SAPS were advised and a case was opened.
6 February 2020 19:14 Moonwalk Road (Howick) The KSS Control Room were advised about a positive break-in. A KSS Response unit was dispatched. The KSS Officers reported that a microwave had been stolen. The client advised no need for SAPS. KSS did additional patrols in the area.
8 February 2020 03:57 D534 (Hilton) The KSS Control Room received an alarm activation. A KSS Response unit was dispatched. The KSS Officers reported that access was gained through the unalarmed fence and then an unsecured window. A TV had been stolen. SAPS were advised and a case was opened.
8 February 2020 17:09 District Drive (Merrivale) The KSS Control Room were advised by a client that a neighbour’s house had been broken into. A KSS Response unit was dispatched. The KSS Officers reported that nothing had been stolen. The client advised no need for SAPS.
8 February 2020 21:11 Laurel Road (Merrivale) The KSS Control Room received an alarm activation. A KSS Response unit was dispatched. The KSS Officers reported a positive break-in. The fence had been cut and window broken. A lawnmower had been stolen. The client advised no need for SAPS.
9 February 2020 05:42 Main Street (Howick) The KSS Control Room were advised by KSS Response Officers that they had caught suspects in possession of stolen items from premises monitored by another security company. The KSS Control Room made contact with the other security company and SAPS. KSS handed the incident over to SAPS.
Load shedding information
Security alarm systems, access control, electric gates and electric fences are all dependent on electricity. Load shedding can however compromise the life of these security measures.
Under normal circumstances, the back-up battery will power these systems for up to eight hours, BUT this time is dependent on a number of factors, such as: how many devices are linked to the battery, the age of the battery and how many load shedding events have happened during the past 24 hours. All these factors can severely affect the life-span of your back-up battery supply.
KSS has taken proactive measure to ensure your safety during load shedding. These are:
1. KSS has increased the number of controllers in the Control Room.
Note: During load shedding the alarm signals received in the Control Room are on an average over 3200 and they happen quite suddenly. All security companies experience these massive spikes in signals received – it is an industry related issue caused by load shedding or an unforeseen power outage. An excessive amount of low battery signals and mains failure signals are received in the Control Room, and it is very demanding on the Controllers.
Note: When the power restores to the systems, dependant on the type of system, the alarm trips as one of the following: a panic, a burglary activation or a power restoral. This is the period which becomes extremely stressful on any security company, as we are unable to determine if the activations are a real emergency or an activation as a result of the power restoring to the system – and it all happens simultaneously.
Request: Please can clients phone in to the Control Room and cancel all confirmed false alarm during load shedding. This will help Controllers clear the “stack”.
Note: Load shedding may affect your gate battery. This makes it very difficult for Response Officers to check on alarms when the gates don’t work due to flat gate batteries.
2. KSS has two back-up generators at the KSS Control Room ensuring that there is NEVER a loss of power in the Control Room.
3. During load shedding, KSS Armed Reaction units are advised to patrol the affected areas and are only dispatched to premises where panic or burglary activations have come through and the KSS controllers are unable to make contact with the client.
4. KSS suggests that you service your alarm regularly and check your batteries.
5. KSS has a number of battery back-up options for KSS clients to ensure that you are better equipped to handle load-shedding. KSS Technicians would need to carry out an assessment to determine which option would be best suited to your security system needs. KSS also offer basic 12volt LED lighting installations as well.
Remember: it is YOUR responsibility to make sure that your security systems are working.
Load shedding Tips:
• A security system back-up battery is critical, as all signals are reliant on a good working battery.
• It is important to check that your alarm is working at least every 3 months and then to have your alarm system fully serviced annually.
• Keep candles and rechargeable lights handy.
• Wire up LED lights to a 12 volt battery with a switch so that when there is load shedding, you can switch on the LED lights in your house. Solar lights are also a suggestion.
• Always have a torch in your car in case you arrive home in the dark.
• Always be cautious at night when approaching your home. Keep your portable panic button on your key ring.
Have a safe week.
Remember – you are safer with us!
Gary and the KSS Team